Building owners are faced with huge challenges to improve building performance in today’s NYC market. Updating equipment and buildings to operate as “smart buildings” is part of the solution to drive down energy and utility costs. To maximize the investment of smart technology, owners need to engage the people who operate and maintain equipment to achieve the best outcomes, for their staff and their tenants, at the lowest cost. This session will use a case study to demonstrate the benefits of tackling both physical equipment improvements and providing ongoing operation support within a multifamily building in NYC, to significantly reduce energy use, water use, and carbon.